L.Ercolani are now offering a selection of products for Click and Collect.

Delivery and Returns

What do I need to do before placing an order?

Before ordering a piece of furniture, please ensure it will fit in into your home through doorways and also into the designated position.

How can I find furniture measurements?

Each piece of L.Ercolani furniture has the dimensions listed under the product descriptions on the website. 

What happens if the furniture doesn’t fit?

Any order returned due to being unsuitable for a location, due to size could result in you being responsible for any failed delivery and return fees.

What are the delivery charges?

We offer a choice of delivery options.

Delivery Type Delivery Charge What is included
Full Service Delivery £65 Delivery to room of choice, assembly, and removal of packaging
Click and Collect FREE Collection from ercol Furniture, HP27 9PX
Available on certain products only, see individual product pages for details.

Please note, surcharges may apply for the Scottish Highlands, and other defined postcodes which will be made clear at point of order confirmations.

Do you deliver outside mainland UK?

We only offer UK mainland delivery.

What does delivery include?

We offer a full delivery service, furniture will be placed in your room of choice, providing it is safely accessible. Furniture will be carried up a maximum of two flights of stairs, unless there is a useable lift or a risk assessment permits it. If any assembly is required on a piece of furniture, this will be carried out for you. All packaging will be removed as part of our standard delivery service.

Deliveries are made Monday to Friday, if an agreed delivery fails due to customer unavailability or access issues, the delivery charge and associated service costs will still be applied.

Orders containing multiple items will be grouped and sent at the furthest lead time so that you will receive one delivery.

When will my furniture be delivered?

We will fulfil your order as promptly as possible. If ordering on the L.Ercolani website, your lead time will default to the item with the longest lead time, so that your order can be delivered together. 

Some ranges are available from stock, whilst other ranges with a choice of fabrics or finishes are made to order, these elements dictate delivery lead times.

If purchasing via a retailer they will be responsible for delivery to you and should be contacted in the first instance if you have a query with your order. 

If purchased directly from L.Ercolani, the designated courier will contact you to notify you of a specific time delivery.

How can an order be tracked?

You will be emailed automatically at certain intervals throughout your orders journey and be notified of a delivery window.

Do you offer Click and Collect?

Click and Collect is available on a small selection of our furniture, as indicated on individual product pages where applicable.  This service is free of charge.  

If you select this option, it means collecting from our Princes Risborough Head Office (Summerleys Road, Princes Risborough, HP27 9PX) at an agreed time, during the working week Monday to Friday between 10am to 4pm.  The furniture will be ready to collect at our collection point and the person collecting the furniture must be prepared to put it into their vehicle.

To arrange collection please call our Customer Service Team on 01844-271800 after placing your order to arrange a convenient collection time.

Is L.Ercolani furniture delivered assembled?

Most of our furniture is delivered assembled, but in some instances, assembly may be required.

As part of our full delivery service, furniture will be placed in your room of choice, providing it is safely accessible. Furniture will be carried up a maximum of two flights of stairs, unless there is a useable lift or a risk assessment permits it. If any assembly is required on a piece of furniture, this will be carried out for you. 

Will you remove the packaging?

With our delivery service, packaging will be removed.  With click and collect it will be up to you to remove and dispose of the packaging.

I have access or parking restrictions at my home, can you still deliver to me?

Our delivery partner will contact you in advance of delivery to ensure the correct vehicle is allocated for your delivery. If you have limited access or restrictions, please contact us directly.

Can I exchange or return an item?

If you change your mind you can return L.Ercolani furniture only within 14 days of delivery. The furniture must be in saleable condition and packaged appropriately for return delivery. For further details see our Terms and Conditions of Sale.  Please contact our Customer Services Team to arrange the collection.

I’ve discovered a product fault?

Please contact our Customer Service Team to resolve the issue.

What should I do if I have a complaint?

If you have purchased your furniture from a retailer please contact the retailer’s customer services team as your purchase contract is with them. If you have purchased via the L.Ercolani website please contact our Customer Service Team on email and they will endeavour to resolve the matter as soon as possible.