Delivery and Returns

Before ordering a piece of furniture, please ensure it will fit in into your home through doorways and also into the designated position.

Each piece of L.Ercolani furniture has the dimensions listed under the product descriptions on the website. 

Any order returned due to being unsuitable for a location, due to size could result in you being responsible for any failed delivery and return fees.

We offer a choice of delivery options.

Please note, surcharges may apply for the Scottish Highlands, and other defined postcodes which will be made clear at point of order confirmations.

We only offer UK mainland delivery.

We offer a full delivery service, furniture will be placed in your room of choice, providing it is safely accessible. Furniture will be carried up a maximum of two flights of stairs, unless there is a useable lift or a risk assessment permits it. If any assembly is required on a piece of furniture, this will be carried out for you. All packaging will be removed as part of our standard delivery service.

Deliveries are made Monday to Friday, if an agreed delivery fails due to customer unavailability or access issues, the delivery charge and associated service costs will still be applied.

Orders containing multiple items will be grouped and sent at the furthest lead time so that you will receive one delivery.

We will fulfil your order as promptly as possible. If ordering on the L.Ercolani website, your lead time will default to the item with the longest lead time, so that your order can be delivered together. 

Some ranges are available from stock, whilst other ranges with a choice of fabrics or finishes are made to order, these elements dictate delivery lead times.

If purchasing via a retailer they will be responsible for delivery to you and should be contacted in the first instance if you have a query with your order. 

If purchased directly from L.Ercolani, the designated courier will contact you to notify you of a specific time delivery.

You will be emailed automatically at certain intervals throughout your orders journey and be notified of a delivery window.

Click and Collect is available on a small selection of our furniture, as indicated on individual product pages where applicable.  This service is free of charge.  

If you select this option, it means collecting from our Princes Risborough Head Office (Summerleys Road, Princes Risborough, HP27 9PX) at an agreed time, during the working week Monday to Friday between 10am to 4pm.  The furniture will be ready to collect at our collection point and the person collecting the furniture must be prepared to put it into their vehicle.

To arrange collection please call our Customer Service Team on 01844-271800 after placing your order to arrange a convenient collection time.

Most of our furniture is delivered assembled, but in some instances, assembly may be required.

As part of our full delivery service, furniture will be placed in your room of choice, providing it is safely accessible. Furniture will be carried up a maximum of two flights of stairs, unless there is a useable lift or a risk assessment permits it. If any assembly is required on a piece of furniture, this will be carried out for you. 

With our delivery service, packaging will be removed.  With click and collect it will be up to you to remove and dispose of the packaging.

Our delivery partner will contact you in advance of delivery to ensure the correct vehicle is allocated for your delivery. If you have limited access or restrictions, please contact us directly.

If you change your mind you can return L.Ercolani furniture only within 14 days of delivery. The furniture must be in saleable condition and packaged appropriately for return delivery. For further details see our Terms and Conditions of Sale.  Please contact our Customer Services Team to arrange the collection.

Please contact our Customer Service Team to resolve the issue.

If you have purchased your furniture from a retailer please contact the retailer’s customer services team as your purchase contract is with them. If you have purchased via the L.Ercolani website please contact our Customer Service Team on email and they will endeavour to resolve the matter as soon as possible.